Refund policy
Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain types of goods are not eligible for return. Perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items that cannot be returned:
- Gift cards
- Downloadable software
- Certain health and personal care products
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (where applicable)
- Books showing obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened.
- Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once we have received and inspected your return, we will send you an email to let you know that we have received the returned item. We will also let you know whether your refund has been approved or declined. If approved, your refund will be processed and your credit card or original method of payment will be automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you have not yet received your refund, first check your bank account again. Then contact your credit card company, as it may take some time for your refund to be officially posted. Next, contact your bank. There is often a processing delay before a refund is posted. If you have taken all these steps and still have not received your refund, please contact us at raniebusinesses@gmail.com.
Sale or promotional items (if applicable)
Only items at regular price are refundable. Unfortunately, sale or promotional items are not refundable.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to exchange your item for the same item, please email us at contact@steloria.com and send your item to: RANI E-BUSINESSES 6 rue d'Armaillé 75017 PARIS, Ile-De-France, France.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the person who gave you the gift had the order shipped to themselves with the intention of giving it to you later, we will send the refund to them, and they will know that you have returned their gift.
Shipping
To return your product, you must send it to the following postal address: RANI E-BUSINESSES 6 rue d'Armaillé 75017 PARIS, Ile-De-France, France.
You are responsible for the shipping costs associated with returning your item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than £75, we recommend that you use a tracked shipping service or insure your shipment. We cannot guarantee that we will receive the returned item.
